Privacy Policy

Updated at: 2026-10-25.

Privacy Policy

Last updated: 26 October 2026

AI Pakistani ("AI Pakistani", "we", "us", "our") operates the website https://aipakistani.com (the "Platform"). This Privacy Policy explains what information we collect when you use our generative AI services, how we use it, who we share it with, and the choices you have.

By using the Platform, you agree to the collection and use of information as described in this policy.

1. Who we are

AI Pakistani is a generative AI platform operated by Najib Digital, based in Pakistan. We provide AI-powered tools for generating written content and documents, AI chat, AI image generation, and audio transcription, through more than 50 templates and in more than 30 languages.

Contact for privacy matters: [email protected]

2. Information we collect

a) Account information

When you create an account, we collect your name, email address, and password (stored in encrypted / hashed form). If you sign in through a third-party service, we receive the basic profile information that service shares with us.

b) Content you provide and generate

To provide the service, we process the inputs you submit and the outputs generated for you, including:

  • Prompts, text and instructions you enter
  • Documents and content you create, edit or save
  • Images you request or generate
  • Audio files you upload for transcription, and the resulting transcripts
  • Custom templates you create

c) Payment information

Paid subscriptions are sold and processed by our Merchant of Record and payment partner, Creem, and/or other payment processors we use. They collect and process your payment details (such as card information), billing information, and transaction records to complete your purchase, issue invoices, and handle taxes.

We do NOT store your full card number on our servers. We receive limited payment information from the payment processor, such as the plan purchased, transaction status, billing period, and the last digits or type of payment method, so we can activate and manage your account.

d) Usage and device information

We automatically collect information about how you use the Platform, including pages and features used, plan usage and quotas (words, documents, images, chats and transcriptions used), dates and times of access, IP address, browser type, device type, operating system and referring pages. This helps us operate, secure and improve the Platform and prevent abuse.

e) Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences (such as theme and language), understand usage, and improve the Platform. You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the Platform from working.

f) Communications

When you contact us at [email protected] or through our contact form, we collect your email address, subject and message, and our replies, so we can respond to and track your request.

3. How we use your information

We use the information we collect to:

  • Create and manage your account and provide access to the Platform
  • Generate the documents, content, images, chats and transcriptions you request
  • Apply your plan limits and quotas and process upgrades, downgrades, cancellations and renewals
  • Process payments, prevent fraud, and comply with tax and accounting obligations (through our payment partners)
  • Provide customer support and respond to your messages
  • Monitor, secure, maintain and improve the Platform, including fixing errors and analysing usage in aggregate
  • Detect, prevent and act on abuse, violations of our Terms of Service, and illegal activity
  • Send service-related emails, such as account, billing, security and important product updates. We will not send marketing emails without a lawful basis, and you can opt out of marketing emails at any time

We do not sell your personal information.

4. AI processing and third-party AI providers

To generate content, your inputs may be sent securely to third-party artificial intelligence model providers that power parts of the Platform. Those providers process your inputs only to return the requested output to you and provide the service to us, under their own terms and privacy policies.

You should not submit sensitive personal information, confidential information, passwords, financial information or health information as prompts, documents, images or audio unless it is necessary and you have the right to share it.

5. Who we share information with

We share information only as needed to run the Platform:

  • Payment processing / Merchant of Record: Creem and any other payment processor we use — to process payments, issue invoices and receipts, handle refunds and chargebacks, and collect and remit applicable taxes (VAT, GST and sales tax)
  • AI model providers: to process your inputs and generate outputs
  • Hosting, infrastructure, analytics and email providers: to host the Platform, store data, deliver emails and understand usage
  • Legal and safety: where required by law, court order or lawful request, or to protect our rights, users or the Platform
  • Business transfer: if AI Pakistani or Najib Digital is involved in a merger, sale or transfer of assets, information may be transferred as part of that transaction, subject to this policy

These providers may process data in countries other than your own. Where that happens, we take reasonable steps to protect your information consistent with this policy.

6. Data retention

We keep your account information and saved content for as long as your account is active or as needed to provide the service. Payment and transaction records may be kept longer where required for tax, accounting or legal purposes, including by our payment partners.

If you close your account or request deletion, we will delete or anonymise your personal information and saved content within a reasonable period, except for information we must keep for legal, tax, security or fraud-prevention purposes, or that remains in secure backups for a limited period before being removed.

7. Your rights and choices

Subject to applicable law, you may:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your account and data
  • Export the content and documents you have created, where the export feature is available on your plan
  • Object to or restrict certain uses of your information
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe. We may need to verify your identity before acting on a request.

Data deletion request: email [email protected] from your account email address with the subject "Delete my data".

8. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), hashed passwords and restricted access to systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your password confidential and for activity under your account.

9. Children

The Platform is not intended for children under 18 years of age, or the minimum age required in your country if higher. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact [email protected] and we will delete it.

10. Third-party links

The Platform may link to third-party websites and social profiles. We are not responsible for the privacy practices of those sites. Please review their policies before providing information to them.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Platform or by email. Your continued use of the Platform after changes take effect means you accept the updated policy.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact:

AI Pakistani — Najib Digital
Website: https://aipakistani.com
Email: [email protected]
Contact page: https://aipakistani.com/contact