Refund Policy

Last updated: 26 October 2026

This Refund Policy applies to paid subscriptions purchased for AI Pakistani at https://aipakistani.com ("AI Pakistani", "we", "us"), operated by Najib Digital.

AI Pakistani is a digital subscription service delivered entirely online. Nothing physical is shipped.

Paid plans are sold and processed by our Merchant of Record and payment partner, Creem, and/or other payment processors we appoint. Refunds are returned through the same payment partner to your original payment method.

1. The plans this policy covers

• Supercharged — $6.00 USD/month, or $60.00 USD/year
• Limitless AI — $9.00 USD/month, or $90.00 USD/year
• Jugaad Mode (Free) — $0. There is nothing to refund on a free plan.

Prices are in USD as shown on the Platform. Taxes charged at checkout are handled as part of the transaction by our Merchant of Record.

2. Cancel anytime — no refund needed for future periods

You can cancel your subscription at any time.

• Cancellation stops the next automatic renewal. You will not be charged again after you cancel, unless you re-subscribe.
• You keep full access to your paid plan until the end of the billing period you have already paid for.
• At the end of that period, your account moves to the free plan / loses paid features.
• Cancelling does not, by itself, refund the current period. Refunds for the current period are only as described in Sections 3 and 4 below.

To cancel, use your account / billing settings where available, or email [email protected] from your account email address and we will confirm cancellation.

Please cancel before your renewal date if you do not want to be charged for the next period. A renewal charge for a period that has already started is not refundable simply because the plan was not used, except as stated below or as required by law.

3. 7-day refund on your first paid purchase

If you are buying a paid plan for the first time and you are not satisfied, you may request a full refund within 7 calendar days of that first purchase, provided:

• It is your first paid purchase on that account (not a renewal, re-purchase after a previous refund, or a later plan change), and
• The service has not been used abusively or in violation of our Terms of Service

If your request is approved, your paid access will end, your account will move to the free plan, and the refund will be issued to your original payment method.

This 7-day first-purchase refund does not apply to renewals. See Section 2 for renewals.

Where consumer law in your country gives you a longer or stronger refund or withdrawal right for a digital service, that law applies instead of any shorter period in this policy.

4. Refunds we will always process

Regardless of the 7-day window, contact us and we will refund you in full where:

• You were charged twice for the same plan and period (duplicate charge)
• You were charged in error, for the wrong plan, or the wrong amount, and the error was ours or our payment partner's
• Your payment succeeded but your paid plan was never activated and we cannot activate it
• The Platform had a technical failure that meant you could not use the paid features you paid for for a material part of your billing period, and we could not fix it within a reasonable time
• A refund is required by applicable law

If only part of a period was affected, we may offer a partial refund, an extension of your paid period, or account credit, proportionate to the period affected. We will confirm the option with you.

5. When a refund is not available

Except where Section 3, Section 4 or the law requires otherwise, refunds are not available for:

• A change of mind after the 7-day first-purchase window has passed
• Unused quota — unused words, documents, images, chats or transcriptions do not have a cash value and do not roll over or convert into a refund
• A period that has already been substantially used
• Renewal charges after the renewal period has started, where you did not cancel before renewal (see Sections 2 and 3)
• Accounts suspended or terminated for violating our Terms of Service, abusing the service, fraud, or unlawful use
• Dissatisfaction with the style, quality or accuracy of AI-generated output, where the Platform and features were available and working as described. AI output can vary and must be reviewed by you, as explained in our Terms of Service
• Third-party fees charged by your bank or card provider, such as currency conversion or international transaction fees charged by your bank

6. Plan changes, upgrades and downgrades

If you upgrade, downgrade or switch plans, the price difference and timing shown at checkout (or confirmed by support) will apply. A plan change is not, by itself, a refund of the previous plan. Any credit for time remaining on the previous plan will be shown at checkout or confirmed in writing by support before the change is completed.

7. How to request a refund

Email [email protected] from the email address on your account, with:

• Subject: "Refund request"
• Your account email
• Plan name (Supercharged or Limitless AI) and whether it was monthly or yearly
• Date of purchase and, if you have it, your order / invoice number from your Creem receipt
• Reason for the request

We will acknowledge your request, review it against this policy, and reply within a reasonable period — normally within 5 business days. If approved, we will instruct our payment partner to process the refund.

8. How and when you receive your refund

• Approved refunds are issued to the original payment method used for the purchase, through Creem / our payment partner. We cannot refund to a different card, bank account or payment method.
• After approval, please allow normally 5 to 10 business days for the money to appear, depending on your bank or card provider. In some cases, a refund first appears as a reversal of the original charge.
• Any taxes included in the original transaction will be refunded as part of the same refund, as handled by the Merchant of Record.

9. Chargebacks

If you believe a charge is wrong, contact us first at [email protected] — we can usually resolve billing errors faster than a bank dispute.

If a payment is charged back or disputed through your bank, your paid access may be paused while the dispute is investigated. Amounts successfully charged back are not also refundable under this policy for the same transaction. Accounts with fraudulent chargebacks may be terminated.

10. Changes to this policy

We may update this Refund Policy from time to time. The version that applies to your purchase is the version in effect at the time of that purchase, unless a later version is more favourable to you or the law requires otherwise. We will update the "Last updated" date above when we make changes.

11. Contact us

Billing and refund questions:

AI Pakistani
Website: https://aipakistani.com
Email: [email protected]
Contact page: https://aipakistani.com/contact
Pricing page: https://aipakistani.com/pricing